PhonePresence Corporate Virtual Switchboard Features

The Corporate Edition of PhonePresence offers a comprehensive list of Switchboard style features with the additional flexibility of online administration. Links to individual Corporate Virtual Switchboard feature descriptions are provided below.

Feature Categories

Capacity Users 1 - 9999 Groups (Departments) 1 - 9999 VoIP Softphones 1 - 9999 Inbound Main Numbers As Required Use of PhonePresence with Existing Inbound Connections Active Target Phone Numbers per User 8 + VoIP Number Simultaneous Calls 30 Call Recording Retention Time 3 Month Standard

View Details as Full Page PLEASE NOTE: Any numbers used within the virtual PhonePresence framework should not have any other PBX features enabled via any existing system. Hunting, Forwarding, Call Waiting, Call Transfer etc. should all be switched off.

Call Handling Greeting Message Departmental Selection Menu Personnel Selection Menu Automated Attendant (Dial Extension Number) Customizable IVR Trees Inbound and Outbound Call Recording Call Transfer Advice Call Reject Option (Answering Machine Detection) Call Queuing to Departments Flexible Call Queuing Reassurance Queue Position Announcements Jump from Queue Options Overflow Queues and Groups Call Distribution Patterns SMS and Email Missed Call Alerts Caller Number Routing and Messaging Optional Transfer to Landlines Transfer to Mobiles Transfer to VoIP Phones Group Simultaneous Ringing Optional Hold Caller (Mute) Music on Hold Transfer Caller to Other User or Dept. Auto Timer for Night, Lunch, Weekend Modes Holiday Timers PIN Controlled Access Dynamic Route Selection for Failover Speech Recognition

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Voicemail Departmental Mailboxes Personal Mailboxes Customized Greetings Automated Voicemail Transfer (Users) Automated Voicemail after Too Long in Queue (Depts) Time of Day / Calendar Voicemail SMS Paging of New Messages Web Access to Messages Email Forwarding of Messages as Attachments Dial in to Retrieve Messages New and Saved Messages Time and Date of Message Arrival

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User Control By Phone By Web Log in/out of Numbers Log in/out of Groups - Access Voicemail Messages Record Voicemail Greeting and Name - Change Numbers (e.g. Mobile Number) - Create Temporary Login Number View Recent Missed and Received Calls - Send SMS to Users and Groups - Change Password -

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System Administrator Control By Phone By Web Conversation Recording Override Auto Timer Change Timer Settings - Record System Messages Administer Groups and Members - View Inbound Call Traffic Reports - View Outbound Call Traffic Reports (from VoIP Phones) - Change Control Panel Visual Settings - Change User Details and Passwords -

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