PhonePresence Comprehensive PBX Features for Corporate and Small Business
PhonePresence Comprehensive PBX Features for Corporate and Small Business
 

PhonePresence Switchboard Product Features Comparison

A comparison chart of the PBX style features offered by the PhonePresence, comparing Corporate Switchboard and Small Business Edition Features.

Feature Categories


Capacity
Call Handling
Voicemail
User Control
System Administrator Control

Capacity

Corp SBE
Users 1 - 9999 1 - 10
Groups (Departments) 1 - 9999 1 - 8
VoIP Softphones 1 - 9999 -
Inbound Main Numbers As Required 1
Use of PhonePresence with Existing Inbound Connections -
Active Target Phone Numbers per User 8 + VoIP Number 4
Simultaneous Calls 30 30
Call Recording Retention Time 3 Month Standard -

Call Handling

Corp SBE
Greeting Message
Departmental Selection Menu
Personnel Selection Menu
Automated Attendant (Dial Extension Number)
Customizable IVR Trees -
Inbound and Outbound Call Recording -
Call Transfer Advice
Call Reject Option (Answering Machine Detection) -
Call Queuing to Departments
Flexible Call Queuing Reassurance -
Call Queue Monitor / Wallboard - -
Queue Position Announcements -
Jump from Queue Options -
Overflow Queues and Groups -
ACD Distribution Patterns -
Skills Based Routing - -
Agent Status Monitor / Wallboard - -
SMS and Email Missed Call Alerts -
Caller Number Routing and Messaging Optional -
Voice Noticeboard - -
Transfer to Landlines
Transfer to Mobiles
Transfer to VoIP Phones
Group Simultaneous Ringing Optional -
Call Blending - -
Screen Popping - -
Hold Caller (Mute)
Music on Hold
Transfer Caller to Other User or Dept.
Auto Timer for Night, Lunch, Weekend Modes
Holiday Timers -
PIN Controlled Access -
Dynamic Route Selection for Failover -
Speech Recognition
Call Scripting / Data Capture - -
Database Integration - -

Voicemail

Corp SBE
Departmental Mailboxes 1 - 8
Personal Mailboxes 1 - 10
Customized Greetings
Automated Voicemail Transfer (Users)
Automated Voicemail after Too Long in Queue (Depts)
Time of Day / Calendar Voicemail
SMS Paging of New Messages
Web Access to Messages -
Email Forwarding of Messages as Attachments
Dial in to Retrieve Messages
New and Saved Messages
Time and Date of Message Arrival
Multi-Part Messages / Data Capture - -

User Control

Corporate SBE
Phone Web Phone Web
Log in/out of Numbers
Log in/out of Groups - -
Access Voicemail Messages
Record Voicemail Greeting and Name
Change Numbers (e.g. Mobile Number) - -
Create Temporary Login Number
View Recent Missed and Received Calls - -
Send SMS to Users and Groups - -
Change Password - -

System Administrator Control

Corporate SBE
Phone Web Phone Web
Agent Activity Reports - - - -
Agent Activity Monitor - - - -
Call Monitoring (Optional) - - - -
Conversation Recording - -
Override Auto Timer
Change Timer Settings - -
Record System Messages
Administer Groups and Members - -
View Inbound Call Traffic Reports - -
View Outbound Call Traffic Reports
(from VoIP Phones)
- -
Change Control Panel Visual Settings - -
Change User Details and Passwords - -
PhonePresence

Product Range


Small Business Edition
Corporate Switchboard

Information


Company Info
Caller Prompts
Contact Us
Site Map
ISO 9001 is an internationally recognized Quality Management System standards certification - ISO 27001 is an internationally recognized Security standards certification
X-on are members of CISAS, an independent dispute resolution service for communications providers and their customers
IVR Services
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.

More Info...