PhonePresence Switchboard Product Features Comparison

A comparison chart of the PBX style features offered by the PhonePresence, comparing Corporate Switchboard and Small Business Edition Features.

Feature Categories

Capacity Corp SBE Users 1 - 9999 1 - 10 Groups (Departments) 1 - 9999 1 - 8 VoIP Softphones 1 - 9999 - Inbound Main Numbers As Required 1 Use of PhonePresence with Existing Inbound Connections - Active Target Phone Numbers per User 8 + VoIP Number 4 Simultaneous Calls 30 30 Call Recording Retention Time 3 Month Standard -

Call Handling Corp SBE Greeting Message Departmental Selection Menu Personnel Selection Menu Automated Attendant (Dial Extension Number) Customizable IVR Trees - Inbound and Outbound Call Recording - Call Transfer Advice Call Reject Option (Answering Machine Detection) - Call Queuing to Departments Flexible Call Queuing Reassurance - Call Queue Monitor / Wallboard - - Queue Position Announcements - Jump from Queue Options - Overflow Queues and Groups - ACD Distribution Patterns - Skills Based Routing - - Agent Status Monitor / Wallboard - - SMS and Email Missed Call Alerts - Caller Number Routing and Messaging Optional - Voice Noticeboard - - Transfer to Landlines Transfer to Mobiles Transfer to VoIP Phones Group Simultaneous Ringing Optional - Call Blending - - Screen Popping - - Hold Caller (Mute) Music on Hold Transfer Caller to Other User or Dept. Auto Timer for Night, Lunch, Weekend Modes Holiday Timers - PIN Controlled Access - Dynamic Route Selection for Failover - Speech Recognition Call Scripting / Data Capture - - Database Integration - -

Voicemail Corp SBE Departmental Mailboxes 1 - 8 Personal Mailboxes 1 - 10 Customized Greetings Automated Voicemail Transfer (Users) Automated Voicemail after Too Long in Queue (Depts) Time of Day / Calendar Voicemail SMS Paging of New Messages Web Access to Messages - Email Forwarding of Messages as Attachments Dial in to Retrieve Messages New and Saved Messages Time and Date of Message Arrival Multi-Part Messages / Data Capture - -

User Control Corporate SBE Phone Web Phone Web Log in/out of Numbers Log in/out of Groups - - Access Voicemail Messages Record Voicemail Greeting and Name Change Numbers (e.g. Mobile Number) - - Create Temporary Login Number View Recent Missed and Received Calls - - Send SMS to Users and Groups - - Change Password - -

System Administrator Control Corporate SBE Phone Web Phone Web Agent Activity Reports - - - - Agent Activity Monitor - - - - Call Monitoring (Optional) - - - - Conversation Recording - - Override Auto Timer Change Timer Settings - - Record System Messages Administer Groups and Members - - View Inbound Call Traffic Reports - - View Outbound Call Traffic Reports (from VoIP Phones) - - Change Control Panel Visual Settings - - Change User Details and Passwords - -