H1N1 Flu Epidemic Efficient Communications

Inform the Public via Alert Notification and Phone Noticeboard

With the large numbers of calls currently being experienced by medical practices and hospitals due to the interest in the H1N1 swine flu epidemic, it may be time to consider upgrading your communications to the high capacity and sophisticated call handling of PhonePresence.

No Engaged Tone

PhonePresence can easily handle peak call traffic, holding callers in a queue until a receptionist or staff member is available to take the call, minimizing the annoyance a patient experiences when hearing an engaged tone.

Additionally a sophisticated set of call management features such as ACD, voicemail and call recording can greatly improve the medical practice phone system.

Maintain Contact

The ability to contact large groups of patients and staff using SMS or Voice Alerts makes it easy to advise of changes to the status of an epidemic such as H1N1, or possibly to advise of medication recommendations or availability.

The Voicebank information message phone-in line provides patients, staff and the public the facility to listen to posted messages advising of epidemic and medication status.