Homeshoring | Homeshore Working

Increase Efficiency, Cut Costs

Homeshoring is the term given to groups of workers located offsite, generally working from home.

Homeshoring eliminates the need for those workers to commute to work, reduces the amount of office space needed to house staff, and increases the pool of available workers.

Carbon Footprint

Reducing the number of staff needing to commute to work has the follow on effect of reducing company carbon footprint - a factor likely to become significant for business as the planet tackles climate change and companies are required to offset their carbon footprint.

Increased Worker Pool

The ability to use remote workers greatly increases the pool from which a company can recruit staff. Location and the associated commute are not overly important and workers with mobility challenges, older people and new parents can more readily be considered.

Staff Satisfaction

Surveys have demonstrated that staff benefit from home working and that efficiency is improved while absenteeism is reduced.

Virtual Contact Centre

PhonePresence can efficiently connect remote and home workers into an effective and unified contact centre. Staff are able to take calls and communicate internally just as if they were located in the same premises.

Sophisticated call handling and call management systems ensure calls are distributed reliably and according to predetermined parameters, with callers being kept informed and provided with a professional call experience.

Depending on the level of service, screen popping allows remote workers to see caller information on their monitor as they take the call. Call queueing, call recording and skills based routing ensure the homeshore workers function as well as a top flight call centre.

VoIP Integration

PhonePresence can further reduce call costs by integrating with IP networks providing access to VoIP calls, but backed up with the reliability of PSTN. For example PhonePresence VoIP offers free internal calls.

Our Tier 1 VoIP route ensures calls are of the highest possible quality but should quality be affected for any reason, our systems switch your calls to our PSTN networks.

PhonePresence Product Range

PhonePresence is available to suit small business through to corporate and call centre offerings.

PhonePresence Product Range...

Homeshoring Benefits

	No need to locate staff in office space
	No costly hardware to purchase and maintain
	Only pay for the number of phone lines actually being used
	Recruit staff from a wider pool
	Staff scalability
	Reduce carbon footprint
	Flexible work environment
	Increase staff satisfaction and efficiency

PhonePresence Features

	Link homeworkers into a virtual contact centre
	Comprehensive PBX and call centre features
	VoIP integration with PSTN backup
	Multi site resiiience
	Packages to suit your business