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Multi-Tasking StaffOffer your Customers a professional non-geographic phone number
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Jim, Colin, Tony and Mary are the Sales department. They are also Customer Service, Marketing, Jim is purchasing and Tony and Mary share the tasks of Accounts. With PhonePresence, their customers would never know. When they call the company PhonePresence number, a professional sounding greeting lets them select the department or person they need. |
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The call is diverted to the next free person logged on to a mobile, home phone or office phone. After a brief warning message - "Sales Call", or "Personal Call" - the caller is connected. And, so no information is lost, the call can be recorded for later retrieval.
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If the worst happens and everyone is busy, or out of hours, the call can be queued or sent to a voicemail, which will immediately be forwarded as an email attachment, or paged to a mobile as a text message. |
In fact, it's a sophisticated multi department call centre management system, which can be yours for a fraction of the cost of a hardware solution. No equipment or extra phone lines, no installation, management through the web or phone and backed up by a company with years of experience and clients ranging from huge corporates to one-person businesses.
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| Small Business Edition |
ServiceSBE Overview FeaturesSBE Features Service Comparison Caller Prompts Terms and Conditions Example ScenariosMulti-tasking Staff IT Company |
X-on Fixed and Mobile Telephony |
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