PhonePresence Small Business Edition Features

The Small Business Edition of PhonePresence offers a comprehensive list of PBX style features with the additional flexibility of online administration. Links to individual Small Business Virtual PBX feature descriptions are provided below.

Feature Categories

Capacity Users 1 - 10 Groups (Departments) 1 - 8 Inbound Main Numbers 1 Target Phone Numbers per User 4 Simultaneous Calls 30

View Details as Full Page PLEASE NOTE: Any numbers used within the virtual PhonePresence framework should not have any other PBX features enabled via any existing system. Hunting, Forwarding, Call Waiting, Call Transfer etc. should all be switched off.

Call Handling Greeting Message Departmental Selection Menu Personnel Selection Menu Automated Attendant (Dial Extension Number) Call Transfer Advice Call Queuing to Departments Transfer to Landlines Transfer to Mobiles Transfer to VoIP Phones Hold Caller (Mute) Music on Hold Transfer Caller to Other User or Dept. Auto Timer for Night, Lunch, Weekend Modes Speech Recognition

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Voicemail Departmental Mailboxes 1 - 8 Personal Mailboxes 1 - 10 Customized Greetings Automated Voicemail Transfer (Users) Automated Voicemail after Too Long in Queue (Depts) After Hours Voicemail Email Forwarding of Messages as Attachments Dial in to Retrieve Messages New and Saved Messages Time and Date of Message Arrival

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User Control By Phone By Web Log in/out of Numbers Log in/out of Groups - Access Voicemail Messages Record Voicemail Greeting and Name Change Numbers (e.g. Mobile Number) - Create Temporary Login Number View Recent Missed and Received Calls - Send SMS to Users and Groups - Change Password -

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System Administrator Control By Phone By Web Override Auto Timer Change Timer Settings - Record System Messages Administer Groups and Members - View Inbound Call Traffic Reports - View Outbound Call Traffic Reports (from VoIP Phones) - Change Control Panel Visual Settings - Change User Details and Passwords -

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